The LIS (Laboratory Information System) Manager has three primary areas of responsibility:
Managing the day to day operation and maintenance of Lab Information System (LIS) and related systems. The LIS is the internal information system utilized by BioStat Laboratories LLC, for the registration, tracking, and reporting of patient test results.
Managing the provision of support to both external (referrers and other external users of LIS) and internal customers (laboratory staff).
Leading the planning for and scheduling of LIS related enhancements and projects.
The job holder will be intimately familiar with (or will become intimately familiar with) all facets of LIS, including related systems and processes. The job holder will develop a clear understanding of the laboratory and how it utilizes LIS to deliver testing services. The job holder will be able to identify and understand issues that may impact on the day to day operations of the laboratory as well as be able to offer support and advice to both end users and management.
The LIS Manager will proactively assist in the maintenance and improvement of systems and procedures so the department and laboratory functions as effectively and efficiently as possible. With a strong customer focus and the skills required to communicate effectively with both end users and system developers, the LIS Manager will play an active role in maintaining a positive team environment.
The LIS Manager will be familiar with and follow all policies and procedures in the organization that provide guidance and set down requirements for all people working at BioStat Laboratories and will understand and follow all appropriate industry codes of ethics and relevant legislation.
Oversees system operations including day to day activities to ensure system integrity, and leads all problem resolution including critical incident coordination.
-Responsible for first level support and the daily operations of the LIS.
-Monitors, investigates and resolves issues or problems arising within the application(s) directly impacting the BioStat laboratories’ LIS Information availability, and accessibility by end users.
-Manages all stages of LIS issues resolution between end users, LIS application vendor, and other Laboratory equipment vendors.
-Facilitates the ongoing development, upgrades and enhancements of the LIS application(s).
-Plans, schedules, and leads the installation of LIS technical and business requirements for new Laboratory equipment interfaces.
-Provides management of the NWT LIS operations including: security, privacy, data Integrity, resolution of system errors and issues ensuring optimal system functionality;
-Coordinates testing and validation for software service packs and version upgrades;
-Coordinates and liaises with end-users, LIS user groups and LIS support team members regarding LIS issues that may have an impact on business operations.
-Documents and escalates adverse system events to vendor for resolution and provides situation report to LAC in a timely manner·
Oversees system functionality providing quality assurance checks and maintaining quality control of system inputs, processing and outputs, and provides management direction to mitigate risks and maintain system integrity including privacy and security of health information.
-Responsible for maintaining database integrity, content, functionality and structure;
-Provides support to auditing agent for periodic system use audits.
-Facilitates adherence to security guidelines in operations and notifies appropriate parties of possible security breaches.
-Responsible for authorizing and administering user access and security in accordance with established access table and rules.
-Responsible for creating user profiles for new employees based on their position/job attributes which defines the individual users of the LIS system. This involves entering a set of data describing a particular user, including information such as username and password. Then assigning process profiles and business unit security at the User Profile level. User Profiles are then linked to roles to grant access to specific areas within the LIS system.
-Provides information to management in support of risk aversion decision making.
-Oversees creation of reports for lab managers at LIS locations regarding workload, statistics and Quality Assurance/Quality Control (e.g., test volumes, trends).
-Participates in the development of disaster recovery plans and acts as a key liaison with internal and external stakeholders in the LIS disaster recovery plan and business continuity plan.
-Responsible to maintain best practices related to patient information privacy and security.
Develops and maintains system documentation and directs operations and change management activities as required meeting or exceeding requirements of Accreditation and best practices in lab information management.
-Contributes to development and maintenance of electronic information.
-Develops/updates data dictionary and mapping to facilitate test analyze and programming statistical reports for --workload, performance indicators and basic epidemiology reports.
-Maintains accurate and comprehensive documentation.
-Utilizes writing skills to produce letters, reports, documentation and organization information.
-Assists in preparing reports relating to implementation and function of the LIS including system expansion impact analysis.
-Evaluates, designs and implements statistical report requests as required.
-Develops and maintains pertinent LIS procedures used in daily operations and necessary to ensure system functionality.
-Develops and maintains pertinent LIS documentation necessary to ensure system functionality, and is required to meet accreditation and best practice standards.
-Responsible to oversee and perform as necessary, vendor-authorized modifications and maintenance to the LIS database.
-Oversees ongoing system audits for verification of consistency and accuracy of LIS functionality and data integrity.
-Executes modifications and resolution of database definition deficiencies.
-Responsible to ensure LIS reference manuals are maintained and updated.
-Monitors databases interface status to the LIS as well as interfaces between the LIS, various Lab instrumentation and other systems including.
-Processes system change requests and completes, organizes and maintains file documentation.
Advise and provides decision making support to staff and management to ensure ancillary systems are integrated appropriately with the LIS system.
-Researches and analyses system and workflow processes for optimal system design, use and organization.
-Oversees creation of management reports on system functionality and integrity.
-Generates query reports as required by laboratory management.
-Supports BioSTat Laboratories project teams during implementation or updates by assisting in the interpretation of technical architecture, functional specifications and determination of required laboratory business processes as they relate to LIS.
-Participates in the identification of current standards, desired future state and the development of appropriate migration plans for ancillary systems as they relate to LIS.
-Ensures that appropriate resources are aware of maintenance decisions and/or new standards releases and how they may Impact on the ancillary systems.
-Ensures accurate and timely communication with key stakeholders regarding changes to ancillary standards, operations and processes that impact the LIS.
-Provides support in resolving data Integrity issues of ancillary systems as they relate to the LIS.
-Responsible for analyzing and resolving application issues and printer functionality. issues including configuration of printers serving the LIS system.
-Responsible for monitoring integrity and activities of ancillary systems interfaces.
Experience & Education
The ideal candidate will have a minimum of 3 years related experience. An Associates or Bachelor’s Degree from an accredited college or university in clinical/anatomic pathology laboratory science, a chemical/ biological science, or computer science is preferred.
Strong knowledge of Orchard Harvest LIS is preferred. Experience with Cerner, SQL, HL7, instrument interfaces and any programming languages is a plus.